At 30000, we believe gaming is only truly enjoyable when done in a healthy and controlled way. This page provides practical guidance, self-control tools, and support resources to help every user in Malaysia enjoy the platform responsibly.
30000 takes seriously our responsibility to ensure this platform is used in a safe, healthy, and responsible manner by all users in Malaysia. We believe online gaming should be an enjoyable form of entertainment — not a source of stress or financial difficulty. To that end, we have developed a range of policies and control mechanisms to help users maintain a healthy perspective while using the platform.
30000's commitment to responsible gaming includes providing easily accessible self-control tools, strict age verification, support team training to identify at-risk behaviour, and collaboration with relevant bodies in Malaysia. We also actively encourage users to set their own personal limits and to always play within their financial means. The trust and wellbeing of our users are at the core of how 30000 operates.
If at any point you feel that gaming is starting to affect your personal life, finances, or relationships, we encourage you to use the available control tools or reach out to our support team. 30000 is always here to help ensure your gaming experience stays positive and in check.
Recognising early warning signs is the first step to staying in control. Problem gaming can develop slowly and go unnoticed. It's important for every user to honestly assess their relationship with gaming and respond when the following signs begin to appear in their daily life.
Some warning signs to watch for include: feeling the urge to bet increasingly larger amounts to get the same thrill; being unable to stop playing even when you intend to; lying to family or friends about your activity and spending; dipping into savings, emergency funds, or loans for betting; and neglecting work, family, or social responsibilities due to excessive time spent gaming.
Other signs that should not be ignored include feeling anxious, irritable, or stressed when unable to play; attempting to recover losses by betting more (commonly known as "chasing losses"); and using gaming as an escape from problems or emotional distress. If you recognise two or more of these signs in yourself, it's time to take action and seek support.
One of the best responsible gaming practices is setting clear limits before starting a session. 30000 encourages all users to decide in advance how long they will play and how much they are willing to spend each session. Think of money set aside for gaming as an entertainment cost — like buying movie tickets or dining out — not as an investment or a source of income.
For budget limits, consider setting a maximum weekly or monthly deposit amount based on your income after all essential expenses — such as rent, bills, food, and savings. Money used for gaming should always be disposable funds whose complete loss would not affect your life. Never borrow money for gaming under any circumstances.
For time limits, set an alarm or reminder on your phone and stop playing once your limit is reached — even if you're on a winning streak. Take at least one full day off each week with no gaming activity at all. Maintaining a balance between gaming and other areas of life such as family, work, and social activities is key to a healthy and sustainable entertainment experience.
30000 provides several self-control mechanisms that users can activate at any time via account settings or by contacting our support team. The deposit limit feature allows users to set a maximum daily, weekly, or monthly deposit amount in MYR. Once a limit is set, the system will automatically decline any deposit that exceeds the agreed amount until the limit period expires or the limit is updated through a formal request.
The cooling-off feature allows users to take a temporary break from the platform for a chosen period — whether a few days, weeks, or months. During this break, users will not be able to access their gaming account, even if they change their mind. It's an effective way to break the cycle of excessive play and regain a healthy perspective.
For users who feel they need a more permanent solution, the self-exclusion option allows an account to be closed for a longer period or permanently. Self-exclusion requests should be submitted via email to [email protected] and will be processed promptly. All such requests are handled with complete confidentiality and respect for the user's decision. We encourage use of this option without any sense of shame — it is a remarkable sign of strength and self-awareness.
30000 enforces a minimum age of 18 for all users without exception. We apply a rigorous identity verification process at registration and reserve the right to request age verification documents such as a national ID or passport at any time. Any account found to belong to a person under 18 will be terminated immediately, and any funds present will be returned in accordance with our established procedures.
We encourage parents and guardians to take active steps to prevent children from accessing online gaming platforms. These include: using parental control software on shared devices; never sharing your account login details with anyone, including family members; securing personal devices with strong passwords; and having open conversations with children about the risks of online gaming and the importance of waiting until they reach the required age.
If you suspect that someone under 18 has accessed the 30000 platform using your details or anyone else's, please contact our support team at [email protected] immediately. We will take swift and thorough action to address the issue. The safety and protection of minors is an absolute priority for 30000.
Maintaining a healthy balance between gaming and other areas of life is a shared responsibility — between users and the platform. 30000 encourages every user to ensure gaming never becomes the top priority in their life. Quality time with family, fulfilling work responsibilities, nurturing meaningful friendships, and looking after your physical and mental health should always come before any form of entertainment.
If you or someone you know is struggling to control their gaming habits, you don't have to face it alone. There are various professional support resources available in Malaysia. You can access counselling and support through Pusat Khidmat Kaunseling or mental health facilities in your area. Speaking with a family doctor, counsellor, or therapist about the challenges you're facing is a sign of courage, not weakness.
The 30000 support team is also on hand to provide information on self-control tools, temporary account suspension, or simply to listen to your concerns. Reach us at [email protected] anytime. Remember: gaming should bring joy, not anxiety. When it stops being fun, it's time to step back and get the help you deserve. Also visit our FAQ us for more information on how to manage your account wisely.
The 30000 team is here to help you manage your account better. Visit our FAQ or contact support to activate deposit limits or account break options.