At 30000, user privacy is our priority. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform in Malaysia. Please read it carefully before registering or using our services.
When you register and use the 30000 platform, we collect several categories of information to provide you with a smooth and secure service. Account information collected includes your full name, email address, phone number, date of birth and encrypted password. All of this is required for identity verification and account security purposes.
We also collect device and browser information, including browser type, operating system, IP address, screen resolution and in-platform interaction data. This is used to optimise the user experience across different devices, particularly the smartphones used by the majority of our Malaysian users. This technical data is not used to directly identify individual users.
For financial matters, we retain transaction records in MYR, including deposit amounts, withdrawals and betting history. We do not store credit card numbers or bank account details directly in our systems — all payments are processed through secure, recognised third-party channels. Transaction records are retained for legal compliance and dispute resolution purposes.
Information collected by 30000 is used solely for platform operations and improving the user experience. Core purposes include: processing account registration and verification, handling MYR deposits and withdrawals, verifying user identity prior to approving large payouts, and detecting and preventing fraud or unauthorised access.
Platform usage data is also analysed in aggregate to understand usage patterns, improve interface navigation and maintain optimal platform performance on smartphones. This analysis is based on collective data, not individual activity. 30000 also uses email to send important account notifications such as payment confirmations, security alerts and policy updates that affect users.
We do not use your data for third-party marketing without your explicit consent. If you prefer not to receive promotional communications from 30000, you can unsubscribe via the link in any email we send, or by contacting our support team directly.
The 30000 platform uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our website. Session cookies maintain your login state during an active session, while preference cookies save your chosen language and display settings.
Analytics cookies help us understand how users interact with the platform — which pages are visited most, how long users spend in each section, and general navigation patterns. This information is collected anonymously and used solely for internal improvements to the 30000 platform. We do not use cookies to track your activity on other websites.
You can manage your cookie settings through your browser at any time. However, disabling all cookies may prevent certain platform features from working properly, particularly login and interface navigation. We recommend allowing session and preference cookies for the best experience on the 30000 platform.
All 30000 user data is stored on servers protected with industry-standard encryption. Communication between your device and our servers is secured using the latest SSL/TLS protocols, ensuring sensitive information cannot be intercepted in transit. Account passwords are stored in hashed form and cannot be read back by anyone, including 30000 staff.
30000 does not sell, rent or share users' personal information with third parties for commercial purposes. However, in limited circumstances, we may need to share data with payment providers that process MYR transactions, law enforcement authorities when required under Malaysian law, or technical service providers that help operate the platform. All such third parties are bound by strict confidentiality agreements and are not permitted to use the data for any other purpose.
Inactive user data will be retained in accordance with Malaysian legal requirements. If your account is closed, we will delete or anonymise your personal information within a reasonable timeframe, unless continued retention is required for legal compliance or the resolution of any outstanding disputes.
As a 30000 platform user, you have certain rights regarding your personal data, all of which we fully respect. Your right of access allows you to request a copy of the personal information we hold about you at any time. Requests will be processed within a reasonable timeframe and provided in a clear, easy-to-understand format.
Your right to rectification allows you to update or correct any inaccurate or outdated personal information. Most account details can be updated directly through your profile settings on the platform. For changes that require additional identity verification, such as updating your primary email address or phone number, please contact the 30000 support team at [email protected].
Your right to erasure allows you to request the deletion of your account and personal data, subject to applicable legal requirements. Please note that financial transaction records may need to be retained for a specified period under Malaysian law. To exercise any of the above rights, or if you have any privacy-related questions, contact us at [email protected] and we will respond as promptly as possible.
30000 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, Malaysian legal requirements, or platform developments. Any changes will be published on this page with a new effective date, and users are encouraged to check back periodically.
For significant changes that directly affect user rights, 30000 will endeavour to notify users via their registered email or through a prominent notice on the platform. Continued use of the platform after a policy change takes effect will be considered acceptance of the updated policy. If you disagree with the changes, you have the right to close your account.
For any questions, complaints or requests regarding your privacy and personal data protection on the 30000 platform, please contact our support team by email at [email protected]. Our team is available 24 hours a day, 7 days a week. You are also welcome to visit our FAQ us for answers to common questions about privacy and account security.